1. Platform Introduction

AskFix is a professional home service platform delivering trusted, on-demand repair, installation and maintenance services for households and businesses across India.

AskFix operates as a digital service marketplace platform that connects customers with verified independent home service professionals through the AskFix website and booking channels.

Services available through the platform may include:

• Plumbing Services
• Electrical Repairs & Installation
• AC Service, Installation & Repair
• Appliance Repair (Washing Machine, Refrigerator, Microwave, etc.)
• Home Deep Cleaning
• Bathroom & Kitchen Cleaning
• Pest Control
• Carpentry Services
• Painting Services
• Home Maintenance & Handyman Services

This Privacy Policy explains how personal information may be collected, used, stored and protected when users interact with our website, booking systems and customer support channels.

2. Scope & Consent

This Privacy Policy applies to individuals who interact with the AskFix platform, including:

• Customers seeking home services.
• Service Professionals providing services through the platform.
• Visitors browsing or interacting with the website.

Throughout this Privacy Policy, the terms "you" and "your" refer to individuals accessing or using our platform or services.

By using the AskFix platform, you acknowledge that you have read this Privacy Policy and understand how information may be collected and used as described here.

3. Information We Collect

We may collect information necessary to provide, operate and improve our services.

Contact Information

• Full Name
• Service Address
• Email Address
• Phone Number
• Location / Pin Code Information

Account Information

When you create or use an account, we may collect information associated with your account, such as login details, profile information and saved service addresses.

Service Interaction Data

We may collect information relating to service bookings, service requests, appointment details, customer support interactions, ratings, reviews and other interactions with the platform.

Payment Information

Payment-related information such as transaction IDs, payment methods used and billing details may be collected through secure payment gateways. AskFix does not store full card details on its servers.

Technical Data

We may collect technical information such as device type, browser information, IP address, operating system, approximate location and platform usage information.

Marketing Preferences

We may collect information about your communication preferences, including whether you wish to receive promotional messages via SMS, WhatsApp or Email.

Aggregated or anonymized information may also be used for analytics, research and service improvement where appropriate.

4. How Information Is Collected

Information may be collected through the following methods:

Direct Collection

Information may be provided directly when users:

• Register or create an account.
• Book or request a service.
• Contact customer support.
• Submit reviews or feedback.
• Participate in surveys, referrals or promotional campaigns.

Automated Technologies

Certain information may be collected automatically while you use the platform through technologies such as:

• Cookies
• Web beacons
• Analytics tools
• Platform usage technologies

Third-Party Sources

Where appropriate and permitted, we may receive information from external sources such as:

• Payment gateways
• Analytics providers
• Marketing partners
• Business and technology partners

5. Purpose of Data Usage

Personal information may be used for purposes including:

• Providing requested home services.
• Processing and managing service bookings.
• Connecting customers with relevant service professionals.
• Processing payments and generating invoices.
• Sending booking confirmations and service updates.
• Providing customer support and resolving service issues.
• Improving platform functionality and user experience.
• Preventing fraud and protecting platform security.
• Sending promotional offers where consent has been provided.
• Complying with applicable legal obligations.

6. Cookies & Tracking Technologies

AskFix may use cookies and similar technologies to improve the website and understand how users interact with the platform.

These technologies may help us:

• Recognize returning users.
• Remember service preferences and saved addresses.
• Analyze website traffic.
• Improve website performance.
• Understand marketing and advertising effectiveness.

Users can manage or disable cookies through their browser settings. Disabling certain cookies may affect the availability or functionality of some platform features.

7. Data Sharing & Disclosure

AskFix does not sell personal data.

We may share relevant information with selected parties when reasonably necessary to provide services, operate the platform, protect users or comply with the law.

Service Professionals

Relevant booking information, such as your name, address, phone number and service requirement, may be shared with the assigned service professional when necessary to complete the requested service.

Platform Partners

Information may be shared with service providers such as hosting providers, payment processors, SMS/email service providers, customer support providers, analytics providers and other technology partners supporting our operations.

Legal Authorities

Information may be disclosed where required by applicable law, court order, government authority or regulatory requirement.

We expect relevant service providers and partners to handle personal information responsibly and in accordance with applicable contractual and legal requirements.

8. User Rights & Choices

Subject to applicable law, users may have rights and choices regarding their personal information.

• Access & Update: Request access to or correction of inaccurate personal information.
• Marketing Opt-Out: Unsubscribe from promotional communications where applicable.
• Data Deletion: Request deletion of personal information or an account, subject to applicable legal or operational retention requirements.
• Notification Control: Manage SMS, WhatsApp or email preferences.

To exercise an applicable privacy right, contact us at:

support@askfix.in

9. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.

Depending on the nature of the information and the systems involved, security measures may include:

• Encrypted data transmission (SSL/HTTPS).
• Secure server infrastructure.
• Access control mechanisms.
• Authentication and account protections (OTP-based verification).
• Secure payment gateway integration.
• Security monitoring and operational controls.

No online system can be guaranteed to be completely secure. Users should also protect their passwords, login credentials and devices.

10. Data Retention

Personal information may be retained for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide and manage services.
• Maintain business and transaction records.
• Comply with legal, tax and regulatory requirements.
• Resolve disputes and complaints.
• Enforce applicable agreements and policies.
• Protect the security and integrity of the platform.

11. International Data Transfers

Certain technology, hosting, payment, analytics or other service providers used by the platform may process or store information outside India.

Where personal information is transferred or processed internationally, we aim to do so in accordance with applicable data protection and privacy requirements.

12. Business Changes

If AskFix undergoes a merger, acquisition, restructuring, sale of assets or similar business transaction, personal information may be transferred as part of the relevant business assets or operations.

Where required, we will provide appropriate notice regarding material changes affecting personal information.

13. User Generated Content

Users may be able to submit content through the platform, including:

• Ratings & Reviews
• Comments & Feedback
• Photos of service concerns
• Support tickets

Content submitted in areas that are publicly visible may be accessible to other users or visitors. Users should avoid posting passwords, financial information, identity documents or other sensitive personal information in publicly accessible areas.

14. Children's Privacy

AskFix services are not intended for individuals under 18 years of age.

We do not knowingly request or intentionally collect personal information from children under 18 through the platform.

If we become aware that personal information belonging to a child has been submitted without appropriate authorization, we will take reasonable steps to address and delete the information where appropriate.

15. Updates to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable legal requirements.

Updated versions may be published on the AskFix website. Where appropriate, we may also communicate significant changes through available communication channels.

Your continued use of the platform after an updated Privacy Policy becomes effective may indicate your acknowledgment of the revised policy, subject to applicable law.

16. Contact & Grievance Support

If you have questions, concerns, requests or grievances regarding this Privacy Policy or the handling of your personal information, please contact us.